Remote Stock Availability Specialist

HRS Talent Solutions; Telford; Remote; GBP 37,000 - 40,000; Part time

Job summary

HRS Talent Solutions is seeking a Stock Availability Reply Assistant to support customers remotely, answering stock and order queries based on the latest records. This role is open to full-time or part-time schedules and pays £27.00–£29.00 per hour.

In this position you will verify item details against current stock records, explain availability with approved wording, and escalate discrepancies to the stock team as needed.

Qualifications

• Clear written communication and accuracy.
• Ability to read product descriptions and match to stock records.
• Comfort with remote, written tasks and data entry.

Responsibilities

• Read the customer’s item description and look for a specific reference.
• Check the relevant product variation in the current online system.
• Explain the displayed availability using the employer’s approved language.
• Ask a focused question when the item is ambiguous.
• Note the item and time of the check in the enquiry record.
• Refer a conflicting listing or system status to the stock colleague.
• Direct a reservation, substitute or fulfilment decision to the proper team.
• Keep a later customer reply linked to the original question.

Skills

Customer service

Order enquiries

Written communication

Job description

HRS Talent Solutions is seeking a Stock Availability Reply Assistant to support customers remotely, answering stock and order queries based on the latest records. This role is open to full-time or part-time schedules and pays £27.00–£29.00 per hour.

In this position you will verify item details against current stock records, explain availability with approved wording, and escalate discrepancies to the stock team as needed.