Remote Service Transition Lead for Transformation & Go-Live

Version 1; Belfast City District; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly profit share

Flexible/remote working

Private healthcare

Job summary

Version 1 is seeking a highly skilled Service Transition Project Manager to oversee end-to-end delivery of projects and transition initiatives, guiding activities from inception through to handover into support. You will manage scope, schedules, budgets and stakeholders across business, operational and technical teams to drive successful outcomes and strategic objectives.

The role covers service transitions, technology deployments, operational change and transformation projects, with emphasis on

Qualifications

• Proven experience in Project Management, Service Transition, Service Delivery or Operational Change within a technology or managed services environment.

Responsibilities

• Lead the successful delivery of projects and transition initiatives across the business, ensuring objectives, timescales, budgets and quality expectations are achieved.
• Define and document project scope, objectives, deliverables, schedules, budgets, assumptions and success criteria in collaboration with customers and stakeholders.
• Develop and maintain project plans, RAID logs, governance documentation, status reporting and stakeholder communications.
• Manage project risks, issues, actions, dependencies and decisions to ensure successful outcomes.
• Coordinate cross-functional teams, suppliers and stakeholders throughout the project lifecycle.
• Drive effective project governance and ensure compliance with agreed delivery methodologies and standards.
• Lead the development and execution of service transition and operational readiness strategies to ensure seamless onboarding of new or changed services.
• Lead the coordination and delivery of controlled and governed service introductions in line with best practice, agreed service standards and strategic objectives.
• Ensure delivery is consistent with agreed delivery models, contractual obligations and organisational standards.
• Manage Acceptance into Service (AIS) activities and Go-Live decisions, ensuring service risks are identified, understood and appropriately mitigated.
• Ensure third-party suppliers are effectively engaged and managed to support project and service delivery objectives.
• Manage escalations proactively to minimise impacts on project and operational delivery.
• Act as the primary point of contact for customers, suppliers and key stakeholders throughout project delivery and transition activities.
• Coordinate knowledge transfer, documentation, training and support readiness activities.
• Produce support cost estimates associated with new products, services or project outcomes.
• Ensure all project and transition deliverables meet agreed customer and stakeholder requirements.
• Follow agreed governance processes relating to status management, risk and issue management, change control, deliverable management, decision management and planning.
• Support pre-sales activities, solution development and business growth opportunities where required.

Skills

Project management

Service transition

Service delivery

Operational change

Agile

Waterfall

Stakeholder management

Communication

Risk management

Education

PRINCE2 Practitioner

PMP

ITIL Foundation

Job description

Version 1 is seeking a highly skilled Service Transition Project Manager to oversee end-to-end delivery of projects and transition initiatives, guiding activities from inception through to handover into support. You will manage scope, schedules, budgets and stakeholders across business, operational and technical teams to drive successful outcomes and strategic objectives.

The role covers service transitions, technology deployments, operational change and transformation projects, with emphasis on