Transition and Transformation Director

Accessplc; Greater London; On-site; GBP 100,000 - 130,000; Full time

Job summary

Accessplc is seeking a Senior Delivery Leader to own end-to-end transition, mobilisation and transformation agendas for complex client programmes. You will move services from the current state to a future operating model, embed governance, protect service continuity and realise measurable business benefits.

You will lead multi-workstream delivery across operations, technology, people, property, suppliers and client teams, maintaining RAID, milestones and assurance gates, and chairing steering

Qualifications

• Senior delivery leadership of complex transition, transformation, mobilisation or managed-services programmes.
• Experience transferring services and standing up new delivery models with minimal disruption.
• Strong executive presence and client-facing credibility across matrix teams and senior stakeholders.
• Commercial awareness with budgets, benefits, scope, resourcing and third-party commitments.
• Expertise in operating model design, readiness, change adoption and technology-enabled transformation.
• Governance discipline: plans, milestones, RAID, assurance, reporting and decision management.

Responsibilities

• Define mobilisation approach and integrated transition plan with governance cadence.
• Lead multi-workstream delivery across operations, technology, people, properties, suppliers and client teams.
• Maintain operational stability through migration, cutover, hypercare and handover to BAU with robust gates.
• Shape and execute initiatives improving cost, quality, productivity, customer experience and control.
• Engage executive sponsors, client stakeholders and third parties; chair steering forums and resolve escalations.
• Manage transition budgets, scope changes, benefits and contractual deliverables.

Skills

Delivery leadership

Programme budgets

Stakeholder management

Governance

BAU ownership

Assurance

Risk management

Change adoption

Target operating model design

PRINCE2/Agile/Lean Six Sigma knowledge

Job description

Own the end-to-end transition, mobilisation and transformation agenda for complex client, outsourcing or enterprise change programmes. The role is accountable for moving services safely from current state to the agreed future operating model, embedding governance, protecting service continuity, delivering contracted outcomes and realising measurable business benefits.

REQUIRED EXPERIENCE AND CAPABILITY

• Senior delivery leadership of complex transition, transformation, mobilisation or managed-services programmes, ideally in BPO, IT services, consulting or enterprise operations.
• Track record of transferring services, standing up new delivery models and embedding sustainable BAU ownership without material service disruption.
• Strong executive presence, client-facing credibility and ability to influence across matrix teams, suppliers and senior stakeholders.
• Commercially astute, with experience managing programme budgets, benefits, scope, resourcing, third-party commitments and contractual obligations.
• Expertise in target operating model design, business readiness, change adoption, process improvement and technology-enabled transformation.
• Excellent governance discipline: plans, milestones, dependencies, RAID, assurance, reporting and decision management. MSP, PRINCE2, Agile, Lean Six Sigma or equivalent desirable

KEY ACCOUNTABILITIES

• Transition strategy: Define the mobilisation approach, integrated transition plan, governance cadence, entry and exit criteria, critical path and dependency model.
• Programme delivery: Lead multi-workstream delivery across operations, technology, people, property, suppliers and client teams, using clear RAID, financial and quality controls.
• Service continuity: Maintain operational stability through migration, cutover, hypercare and handover to BAU, with robust readiness, contingency and assurance gates.
• Transformation roadmap: Shape and execute initiatives that improve cost, quality, productivity, customer experience and control, including operating model, process and digital change.
• Stakeholder leadership: Build confidence with executive sponsors, client stakeholders, internal delivery teams and third parties; chair steering forums and resolve escalations.
• Commercial and risk control: Manage transition budgets, commitments, scope changes, benefits cases, regulatory obligations and contractual deliverables.