Remote Service Disruption Communications Specialist

HRS Talent Solutions; Maidstone; Remote; GBP 59,000 - 62,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Coordinator – Service Disruption Updates. The role focuses on distributing approved updates and keeping customers informed during service interruptions.

You will not investigate outages or set restoration times, but ensure communication is accurate and up-to-date. You will manage notices across channels, record versioning, and route account-specific questions to the service owner.

Job description

HRS Talent Solutions is seeking a Customer Service Coordinator – Service Disruption Updates. The role focuses on distributing approved updates and keeping customers informed during service interruptions.

You will not investigate outages or set restoration times, but ensure communication is accurate and up-to-date. You will manage notices across channels, record versioning, and route account-specific questions to the service owner.