Remote Cancellation Notice Coordinator

HRS Talent Solutions; York and North Yorkshire; Remote; GBP 39,000 - 42,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Cancellation Notices Assistant to support remote scheduling changes. You will process cancellations, verify instructions, update records, and send approved notices to customers with clear next steps.

The role emphasizes a calm written tone, precise calendar handling and documented communications. It is available as full-time or part-time, with hourly pay between £28.50 and £30.50 and fully remote work from the UK.

Qualifications

• Experience in reception, customer service or office administration is helpful.
• Strong written communication is essential.
• Ability to follow approved wording and decision boundaries.

Responsibilities

• Verify cancellations and identify the correct booking.
• Update the online record with approved status and timing.
• Prepare and send the cancellation notice to the customer.
• Record actions and responses for colleagues' visibility.
• Direct follow-up requests to the scheduling process as needed.

Skills

Customer service

Scheduling

Job description

HRS Talent Solutions is seeking a Customer Service Cancellation Notices Assistant to support remote scheduling changes. You will process cancellations, verify instructions, update records, and send approved notices to customers with clear next steps.

The role emphasizes a calm written tone, precise calendar handling and documented communications. It is available as full-time or part-time, with hourly pay between £28.50 and £30.50 and fully remote work from the UK.