Remote Cancellation Notice Specialist

Hrstalentsolutions; York and North Yorkshire; Teletrabalho; GBP 39 000 - 42 000; Tempo integral

Resumo da oferta

Hrstalentsolutions is seeking a Cancellation Notice Coordinator to remotely manage communication for cancelled appointments. The role focuses on customer service and accurate scheduling administration, ensuring notices are precise and properly routed to the relevant teams.

You will check bookings, confirm cancellation instructions, update records, and send approved notices. Prior experience in reception or office work is helpful, with an emphasis on careful dates and clear writing.

Qualificações

• Previous reception, customer service or office administration experience may be helpful.
• Starting skills are careful reading of dates.
• Basic computer use and clear written communication are expected.

Responsabilidades

• Check which booking is affected and confirm cancellation instruction.
• Update the online record with approved status and send notice.
• Ensure the notice identifies the booking/date and next steps.
• Record actions and communicate with relevant colleagues.
• Route replacement time requests to scheduling process as needed.
• Maintain calm, clear written tone in all notices.

Conhecimentos

Customer service

Office administration

Scheduling

Descrição da oferta de emprego

Hrstalentsolutions is seeking a Cancellation Notice Coordinator to remotely manage communication for cancelled appointments. The role focuses on customer service and accurate scheduling administration, ensuring notices are precise and properly routed to the relevant teams.

You will check bookings, confirm cancellation instructions, update records, and send approved notices. Prior experience in reception or office work is helpful, with an emphasis on careful dates and clear writing.