Remote Customer Callback Specialist

Hrstalentsolutions; Tees Valley; Remote; GBP 38,000 - 41,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Service Callback Coordinator to manage remote callback requests. The role focuses on organizing requests, ensuring records are clear, and handing off to the appropriate team without committing to unconfirmed call times.

You will read case history, confirm contact details, and update records as needed. This is a remote position with flexible hours, and part-time or full-time openings are described with hourly pay.

Qualifications

• Previous contact-centre experience is helpful but unnecessary.
• Clear writing and careful reading are essential.
• Ability to follow through with records and updates.

Responsibilities

• Keep callback requests organized and pass a clear record to the team.
• Read the case history, confirm contact details, and ask for missing information.
• Avoid promising exact call times or unconfirmed details.
• Move between messages, a customer record, and a shared queue to ensure accurate handoffs.

Job description

Hrstalentsolutions is seeking a Customer Service Callback Coordinator to manage remote callback requests. The role focuses on organizing requests, ensuring records are clear, and handing off to the appropriate team without committing to unconfirmed call times.

You will read case history, confirm contact details, and update records as needed. This is a remote position with flexible hours, and part-time or full-time openings are described with hourly pay.