Remote Service Disruption Communications Coordinator

Hrstalentsolutions; Maidstone; Remoto; GBP 59.000 - 62.000; Tempo pieno

Descrizione del lavoro

Hrstalentsolutions is seeking a Customer Service Coordinator to manage service disruption updates remotely in the UK. The role focuses on clear, accurate communications and distributing approved notices to customers.

You will not investigate outages or provide restoration times, but you will ensure information is current and correctly versioned. You will follow approved messaging, support multiple inquiries, and route account-specific questions to the right team.

Competenze

• Experience in customer service or contact-centre environments.
• Ability to communicate clearly and calmly in changing situations.
• Strong attention to dates, versions and factual accuracy.

Mansioni

• Send approved status wording via email or online channels.
• Answer routine questions covered by the latest notice.
• Ask for a customer reference only when the process requires it.
• Note questions the notice does not answer and route to the service owner.
• Keep open cases distinct from customers simply requesting a copy of the notice.
• Update the case record when a new confirmed message is shared.

Conoscenze

Customer service

Communication

Attention to detail

Organisational skills

Strumenti

CRM systems

Email management

MS Office

Descrizione del lavoro

Hrstalentsolutions is seeking a Customer Service Coordinator to manage service disruption updates remotely in the UK. The role focuses on clear, accurate communications and distributing approved notices to customers.

You will not investigate outages or provide restoration times, but you will ensure information is current and correctly versioned. You will follow approved messaging, support multiple inquiries, and route account-specific questions to the right team.