Remote Complaint Progress Liaison | Customer Updates

HRS Talent Solutions; Sefton; Teletrabalho; GBP 40 000 - 43 000; Tempo integral

Resumo da oferta

HRS Talent Solutions is hiring a Complaint Progress Customer Service Liaison to remotely handle customer updates during ongoing investigations. The role emphasizes factual, approved communications and maintaining a complete case history.

You will work from a home office with access to the employer’s case system. Responsibilities include reading latest case notes, sending approved updates, and avoiding promises not authorised.

Qualificações

• Clear written communication with customers.
• Ability to read case notes and identify approved updates.
• Efficient use of the employer’s case system and channels.

Responsabilidades

• Monitor case status and provide approved updates to customers.
• Attach new information to the case file and inform investigators as needed.
• Ask the case owner for confirmation when the status is unclear.
• Send factual updates through the approved customer channel.
• Record questions needing investigator decisions and flag promised follow-ups.
• Keep the conversation history accurate and avoid premature conclusions.

Conhecimentos

Communication

Fact-checking

Case updates

Descrição da oferta de emprego

HRS Talent Solutions is hiring a Complaint Progress Customer Service Liaison to remotely handle customer updates during ongoing investigations. The role emphasizes factual, approved communications and maintaining a complete case history.

You will work from a home office with access to the employer’s case system. Responsibilities include reading latest case notes, sending approved updates, and avoiding promises not authorised.