Remote Service Delivery Assistant - Part-Time 9 Months

Victim Support; England; Hybrid; GBP 16,000 - 26,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a Service Delivery Assistant to provide frontline administrative support to triage and caseworker teams supporting crime victims. The role is 22.5 hours per week, home-based, fixed-term to 15/10/2027, covering maternity leave.

You will be the first point of contact for clients via phone, text or email, handling enquiries and providing admin support while ensuring compliance with policies and safeguarding requirements.

Qualifications

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• Teamwork and the ability to work independently.
• Ability to develop and maintain partnerships with external organisations.
• Knowledge of safeguarding issues and legislation related to child protection and vulnerable adults.

Responsibilities

• Handle general telephone and reception enquiries and support victims.
• Provide general administrative support.
• Maintain computerised case management database and manual records in line with policies.
• Collaborate with statutory and voluntary agencies to meet clients' needs.

Skills

Communication skills

Teamwork

Organisational skills

IT literacy

Job description

Victim Support is seeking a Service Delivery Assistant to provide frontline administrative support to triage and caseworker teams supporting crime victims. The role is 22.5 hours per week, home-based, fixed-term to 15/10/2027, covering maternity leave.

You will be the first point of contact for clients via phone, text or email, handling enquiries and providing admin support while ensuring compliance with policies and safeguarding requirements.