Remote Admin & Victim Services Assistant (Part-Time, 9 Months)

Victim Support; Hereford; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible Working Options

Hybrid working

28 days leave + Bank Holidays (33 with

Birthday Leave

Pension Plan (5% employer contribution

Enhanced Allowances (sick pay, family)

Exclusive Discounts

Financial Wellbeing

Wellbeing support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a proactive Service Delivery Assistant to provide administrative support to the triage and caseworker teams assisting victims of crime. This 9-month maternity cover role is 22.5 hours per week and home-based.

The role involves first-point contact via telephone, text or email for referred clients, managing a case management database, and coordinating with external agencies to meet client needs. A caring, collaborative approach is essential.

Qualifications

• Understanding the impact of crime and the criminal justice system.
• Competent IT skills with ability to use generic systems.
• Ability to work effectively both as part of a team and independently.
• Develop and maintain partnerships with external organisations.
• Knowledge of safeguarding issues and legislation related to child protection & vulnerable adults.

Responsibilities

• Handle general telephone and reception enquiries, including contact with and support of victims.
• Maintain computerised case management database and manual records in line with policies and procedures.
• Collaborate with statutory and voluntary agencies to address clients' needs.

Skills

IT skills

Teamwork

Independence

Partnership development

Safeguarding knowledge

Job description

Victim Support is seeking a proactive Service Delivery Assistant to provide administrative support to the triage and caseworker teams assisting victims of crime. This 9-month maternity cover role is 22.5 hours per week and home-based.

The role involves first-point contact via telephone, text or email for referred clients, managing a case management database, and coordinating with external agencies to meet client needs. A caring, collaborative approach is essential.