Triage and Early Interventions Officer

Victim Support; Hessle; Hybrid; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Discounts (High Street, retail, etc.)

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Job summary

Victim Support is seeking a dedicated Support & Early Interventions Officer for the Affected by Crime (ABC) team in Hull. The role is part-time (30 hours per week) on a hybrid basis, combining home working with office days, and involves initial contact with clients via telephone, text or email, conducting risk assessments and delivering tailored short-term interventions.

The role requires strong IT skills, teamwork, and the ability to build partnerships across agencies.

Qualifications

• Competent IT skills and ability to use generic systems.
• Ability to work effectively as part of a team and independently.
• Experience developing and maintaining partnerships with external organisations.
• Ability to undertake impact and risk assessments.

Responsibilities

• Conduct impact and risk assessments for clients.
• Provide tailored responses and inform clients of their rights.
• Manage a caseload with immediate and short-term interventions.
• Maintain confidential case management records.
• Collaborate with statutory and voluntary agencies to address needs.

Skills

IT skills

Teamwork

Partnership building

Risk assessments

Job description

We are seeking a dedicated and compassionate Support & Early Interventions Officer to join our Affected by Crime (ABC) team on a hybrid basis working both at home and from our office in Hull in a part time role of 30 hours per week.

What we offer

Flexible Working Options: Including hybrid working.

Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave: An extra day off for your birthday.

Pension Plan: 5% employer contribution.

Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support: Employee assistance programme and wellbeing support.

Inclusive Networks: Access to EDI networks and colleague cafes.

Sustainable Travel: Cycle to work scheme and season ticket loans.

Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Support & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

As a Support & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for clients
• Provide tailored responses to clients' needs ensuring they are aware of their rights
• Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed
• Maintain accurate & confidential case management records
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Competent IT skills, able to use generic systems
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations
• The ability to undertake impact & risk assessments
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults

This is a hybrid role and you will be working both from home and will be required to work from the office in Hull a minimum number of two days per week with the expectation to also attend the office for meetings and training. You may also be asked to attend other local offices, outreach locations of meetings and events in the course of your work.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.