Caseworker

Victim Support; Swindon, Salisbury, Warminster, Chippenham; Hybrid; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Annual leave 28 days + BH (increasing)

Birthday leave

Pension plan

Enhanced allowances

Discounts

Wellbeing support

Inclusive networks

Job summary

Victim Support seeks a part-time Adult Caseworker to cover Wiltshire and Swindon, working 30 hours weekly with a home-based element and travel across the region. The role focuses on information, emotional support, and practical help for victims of crime, guiding them through the justice process.

The position requires empathy, resilience, and the ability to work with vulnerable adults, with flexible hours including occasional evening shifts. Hybrid working is available.

Qualifications

• Experience delivering a service to users in statutory, voluntary or community settings.
• Experience working with vulnerable adults and/or families.
• Understanding and commitment to equality, inclusion and diversity.
• Ability to work without direct supervision and manage competing demands.
• Ability to assess needs and risks and empathise with victims.

Responsibilities

• Deliver high-quality information and practical and emotional support to victims from the point of crime onward.
• Help victims cope and recover by coordinating cope and recovery plans and liaising with other service providers.
• Act as a single point of contact for need and risk assessments and support planning.
• Travel to meet clients and deliver outreach work across Wiltshire and Swindon areas, with expenses reimbursed.

Skills

Service user experience

Vulnerable adults

Equality & inclusion

Independent working

Needs & risk assessment

Job description

We have an exciting opportunity for a part-time Adult Caseworker to join the team in Wiltshire, working 30 hours a week.This role involves working from home as well as various locations throughout Swindon and rural Wiltshire.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is worked over 4 days per week, Monday to Friday, typically between 9:00am and 5:00pm. You will also be required to work up to two late shifts per month to cover inbound phone lines between 5:00pm and 7:00pm on Tuesdays and Thursdays to support service needs. These shifts are shared across the team, and flexibility around working patterns can be discussed at interview. For the 30-hour post, availability to work on Fridays is essential.

The role is advertised as a 30-hour per week position; however, we are open to considering applications from candidates seeking part-time hours and may appoint up to two candidates on 15-hour contracts. We encourage applications from those who would prefer this arrangement. Depending on the agreed working pattern, there may be a requirement to cover 1-2 evening shifts a month (5:00pm-7:00pm), with time taken back elsewhere in the working week but can be discussed at interview.

Regular travel required for this role includes:

• Attending a weekly team co-working session in Swindon or another Wiltshire location.
• Travel across Wiltshire for community outreach, hot-desking, and face-to-face client work.
• Regular travel to support clients and service delivery needs, throughout Salisbury, Warminster, Chippenham, and Swindon, with other locations as required based on client preferences.

Travel expenses from home will be reimbursed.

As an adult caseworker you will:

• Ensure the delivery of excellent services to victims of crime through the direct provision of information and practical and emotional help from the point of crime, and onwards throughout the criminal justice process, where appropriate
• Ensure that the overall aim of helping people cope and recover from the effects of crime is achieved
• Act as a single point of contact, to undertake effective need and risk assessments of victims and their circumstances
• Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims to enable them to cope and recover from the impact of crime

You will need

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working with vulnerable adults and/or families
• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Ability to needs assess, risk assess and empathise with the victim

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.