Service Delivery Assistant

Victim Support; England; Hybrid; GBP 16,000 - 26,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a Service Delivery Assistant to provide frontline administrative support to triage and caseworker teams supporting crime victims. The role is 22.5 hours per week, home-based, fixed-term to 15/10/2027, covering maternity leave.

You will be the first point of contact for clients via phone, text or email, handling enquiries and providing admin support while ensuring compliance with policies and safeguarding requirements.

Qualifications

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• Teamwork and the ability to work independently.
• Ability to develop and maintain partnerships with external organisations.
• Knowledge of safeguarding issues and legislation related to child protection and vulnerable adults.

Responsibilities

• Handle general telephone and reception enquiries and support victims.
• Provide general administrative support.
• Maintain computerised case management database and manual records in line with policies.
• Collaborate with statutory and voluntary agencies to meet clients' needs.

Skills

Communication skills

Teamwork

Organisational skills

IT literacy

Job description

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We are looking for a proactive and compassionate Service Delivery Assistant to provide administrative support to the triage and caseworker teams in their work with supporting victims of crime.
This role is for 9 months to cover maternity leave and is for 22.5 hours per week and is home-based.
Area of Business
Operations
Number of Vacancies
1
Location or Function
West Mercia
Full time/Part time
Part time
Hours per week
22.5
Work schedule
Monday to Wednesday
Basic Salary
15,736.50 per annum (FTE 26,227.50 per annum)
Allowances
Home Working
Contract type
Fixed Term
DBS required?
Standard
End date (if fixed term)
15/10/2027
Police vetting required?
No
Closing Date
11/12/2026
Ref No
7110
Documents

• Service Delivery Assistant JD.pdf
  (PDF, 211.9kb)

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.
  

About the Role

As a Service Delivery Assistant you will you will be the first point of contact via telephone, text or email for clients referred to our service.

Key Responsibilities:

• Deal with general telephone and reception enquiries, which will include contact with, and support of, victims
• Provide general administrative support
• Maintain computerised case management database and manual records in accordance with relevant internal and external policies, procedures and legislation
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs

About You

Ideally, you will have an understanding of the impact of crime & the criminal justice system. You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
  

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.