Remote - Responsive Repairs Manager

James Andrew Recruitment Solutions (JAR Solutions); United Kingdom; Remote; GBP 63,000 - 85,000; Full time

Job summary

James Andrew Recruitment Solutions (JAR Solutions) is assisting a Housing Association in the South West with a temporary 3–6 month contract for a Responsive Repairs Manager. The role is home based, starting immediately, with a daily rate around £400 (Umbrella).

You will lead responsive repairs, damp and mould cases, and stakeholder/customer-focused service delivery. 35 hours per week, Monday to Friday, 9am-5pm.

Qualifications

• Proven experience managing responsive repairs services within social housing or local authority environments.
• Strong knowledge of damp and mould management and resident engagement.
• Experience handling customer complaints and escalations to timely resolutions.

Responsibilities

• Manage responsive repairs services across a housing portfolio.
• Oversee complex damp and mould cases and drive service delivery.
• Chase outstanding repairs and reduce backlogs; conduct site visits as needed.
• Drive contractor performance and manage in-house teams and supply chain partners.

Skills

Repairs management

Contractor oversight

Stakeholder management

KPI improvement

Customer service

Job description

We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.

This is a home based role.

The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella)

We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services.

Duties will include (but are not limited to):

• Managing responsive repairs services across a housing portfolio
• Overseeing complex damp and mould cases
• Handling and resolving customer complaints and escalations
• Driving contractor performance and service delivery
• Chasing outstanding repairs and reducing backlogs
• Conducting site visits and supporting operational teams on the ground

Experience required:

• Proven experience managing responsive repairs services within a social housing or local authority environment
• Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement
• Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions
• Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets
• Experience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements

Skills, knowledge and expertise required:

• Strong experience managing responsive repairs and maintenance services within a social housing environment
• Proven track record of handling damp & mould cases, customer complaints, and service escalations
• Experience managing contractors, in-house repairs teams, and performance against KPIs
• Excellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs

Working hours:

• 35 hours per week
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.