Remote Reservations Specialist - Customer Experience

Blue Magnolias; West of England; Remote; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Access to booking technology

Mentorship and team support

Career-building skills

Job summary

Blue Magnolias is seeking Reservation Services Coordinators for a fully remote opportunity. You will assist customers in researching and comparing destinations, coordinate reservations, and maintain accurate records while delivering professional service across channels.

The role emphasizes organized multi-tasking, strong communication, and independent work in a remote environment. Training will be provided to develop reservation and business-building skills.

Qualifications

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Research skills

Organization

Time management

Remote work

Multi-tasking

Education

High school diploma

Tools

CRM software

Booking systems

Job description

Blue Magnolias is seeking Reservation Services Coordinators for a fully remote opportunity. You will assist customers in researching and comparing destinations, coordinate reservations, and maintain accurate records while delivering professional service across channels.

The role emphasizes organized multi-tasking, strong communication, and independent work in a remote environment. Training will be provided to develop reservation and business-building skills.