Remote Reservations Concierge for Client-Focused Booking

Blue Magnolias; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Remote work

Onboarding + training

Professional development

Tools & resources

Continuing education

Supportive team

Job summary

Blue Magnolias seeks a Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. You will communicate clearly, stay organized, and support clients throughout the reservation process.

The role emphasizes strong written and verbal communication, attention to detail, and a customer-focused approach, with a 100% remote work environment and comprehensive onboarding.

Qualifications

• Excellent written and verbal communication essential.
• Strong organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Skills

Communication

Organization

Customer focus

Problem solving

Multitasking

Tools

Email clients

Reservation systems

CRM software

Web-based platforms

Job description

Blue Magnolias seeks a Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. You will communicate clearly, stay organized, and support clients throughout the reservation process.

The role emphasizes strong written and verbal communication, attention to detail, and a customer-focused approach, with a 100% remote work environment and comprehensive onboarding.