Remote Reactive Maintenance Helpdesk Coordinator

Bespoke Facilities LTD; Birmingham; Hybrid; GBP 20,000 - 30,000; Part time

Benefits offered by this job

Generous annual leave

Employee Assistance Programme (EAP)

Hybrid working environment

Home setup allowance

Eye care benefits

Job summary

Bespoke Facilities LTD is seeking an experienced Reactive Maintenance / Helpdesk Administrator to join our growing team on a part-time, remote basis. This fast-paced role supports reactive maintenance and property operations on commercial sites and within the social housing sector.

You will coordinate works, manage SOR codes, MRI/Dynamics, and liaise with operatives, clients, and tenants to ensure jobs are raised, tracked, and invoiced efficiently.

Qualifications

• Experience managing reactive maintenance and void works.
• Experience working in the social housing sector.
• Strong understanding of SOR (Schedule of Rates) codes.
• Excellent organisational and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Confident liaising with operatives, clients and colleagues.
• Good IT and administration skills.
• Experience using MRI / Microsoft Dynamics.
• Experience carrying out or supporting void inspections.
• Knowledge of repairs and maintenance processes within housing contracts.

Responsibilities

• Managing reactive maintenance and void work orders.
• Scheduling and coordinating operatives and subcontractors.
• Raising and processing jobs through MRI / Dynamics / Trackplan.
• Reviewing and checking SOR codes.
• Supporting void inspections and maintenance planning.
• Liaising with clients, tenants, site teams, and operatives.
• Monitoring job progress and ensuring service levels are met.
• Handling invoicing and general maintenance administration.
• Maintaining accurate records and job updates.
• Supporting the wider operations team with day-to-day coordination.

Skills

Reactive maintenance

Social housing experience

SOR codes

Organisational skills

Multitasking

Stakeholder liaison

IT & admin

MRI/Dynamics

Void inspections

Housing contracts knowledge

Tools

MRI

Microsoft Dynamics

Job description

Bespoke Facilities LTD is seeking an experienced Reactive Maintenance / Helpdesk Administrator to join our growing team on a part-time, remote basis. This fast-paced role supports reactive maintenance and property operations on commercial sites and within the social housing sector.

You will coordinate works, manage SOR codes, MRI/Dynamics, and liaise with operatives, clients, and tenants to ensure jobs are raised, tracked, and invoiced efficiently.