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Bespoke Facilities LTD; Birmingham; Hybrid; GBP 20,000 - 30,000; Part time

Benefits offered by this job

Generous annual leave

Employee Assistance Programme (EAP)

Hybrid working environment

Home setup allowance

Eye care benefits

Job summary

Bespoke Facilities LTD is seeking an experienced Reactive Maintenance / Helpdesk Administrator to join our growing team on a part-time, remote basis. This fast-paced role supports reactive maintenance and property operations on commercial sites and within the social housing sector.

You will coordinate works, manage SOR codes, MRI/Dynamics, and liaise with operatives, clients, and tenants to ensure jobs are raised, tracked, and invoiced efficiently.

Qualifications

• Experience managing reactive maintenance and void works.
• Experience working in the social housing sector.
• Strong understanding of SOR (Schedule of Rates) codes.
• Excellent organisational and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Confident liaising with operatives, clients and colleagues.
• Good IT and administration skills.
• Experience using MRI / Microsoft Dynamics.
• Experience carrying out or supporting void inspections.
• Knowledge of repairs and maintenance processes within housing contracts.

Responsibilities

• Managing reactive maintenance and void work orders.
• Scheduling and coordinating operatives and subcontractors.
• Raising and processing jobs through MRI / Dynamics / Trackplan.
• Reviewing and checking SOR codes.
• Supporting void inspections and maintenance planning.
• Liaising with clients, tenants, site teams, and operatives.
• Monitoring job progress and ensuring service levels are met.
• Handling invoicing and general maintenance administration.
• Maintaining accurate records and job updates.
• Supporting the wider operations team with day-to-day coordination.

Skills

Reactive maintenance

Social housing experience

SOR codes

Organisational skills

Multitasking

Stakeholder liaison

IT & admin

MRI/Dynamics

Void inspections

Housing contracts knowledge

Tools

MRI

Microsoft Dynamics

Job description

We are looking for an experienced and organised Reactive Maintenance / Helpdesk Administrator to join our growing team on a part-time, remote basis. This is a fast-paced role supporting reactive maintenance and property operations on both commercial sites and within the social housing sector.

If you have experience managing reactive maintenance works, coordinating operatives, working with SOR codes, and thrive in a busy environment, we would love to hear from you.

Location

Remote / Work from Home occasional travel may be required for client meetings, inspections, and operational support.

The Role

You will play a key role in supporting the day-to-day delivery of reactive maintenance and void works across commercial and social housing contracts. Working closely with operatives, subcontractors, clients, and internal teams, you will help ensure works are raised, managed, completed, and invoiced efficiently.

This is an ideal opportunity for someone who has previously worked within social housing maintenance, voids, or repairs administration and is confident working in a fast-moving environment.

Key Responsibilities

• Managing reactive maintenance and void work orders
• Scheduling and coordinating operatives and subcontractors
• Raising and processing jobs through MRI / Dynamics / Trackplan
• Reviewing and checking SOR (Schedule of Rates) codes
• Supporting void inspections and maintenance planning
• Liaising with clients, tenants, site teams, and operatives
• Monitoring job progress and ensuring service levels are met
• Handling invoicing and general maintenance administration
• Maintaining accurate records and job updates
• Supporting the wider operations team with day-to-day coordination

What We’re Looking For

• Previous experience within reactive maintenance
• Experience working within the social housing sector
• Strong understanding of SOR codes (Schedule of Rates)
• Excellent organisational and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Confident liaising with operatives, clients, and colleagues
• Good IT and administration skills
• Experience using MRI / Microsoft Dynamics
• Experience carrying out or supporting void inspections
• Knowledge of repairs and maintenance processes within housing contracts

What We Offer

• Fully remote working
• Supportive and growing team environment
• Competitive salary package

Work Locations: Birmingham/Midlands/East Midlands (Remote)

Company pension

Perks and Benefits

• Generous annual leave, plus public holidays based on location
• Extra annual leave for your birthday or an alternative celebration day
• Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable)
• Opportunities for professional growth via Mauve Academy – our learning portal
• Annual training allowance for career development
• Hybrid working environment, with home setup allowance (where applicable)
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses)
• Exciting opportunities, including domestic/international travel, team meet‑ups, and company-wide events