Helpdesk Administrator – Reactive Maintenance (M&E)

ABM UK; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

24/7 GP services

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to Perks at Work application

Job summary

A leading facility management company in Greater London seeks a Helpdesk Administrator to assist in managing reactive emergency maintenance requests. The role involves covering the helpdesk, vetting service requests, ordering parts, and coordinating work for urgent jobs. Strong organisational and communication skills are essential, alongside experience with CAFM systems. Benefits include 24/7 GP services, mental health support, and a cycle to work scheme.

Qualifications

• Exceptional organisational skills required.
• Handle conflicting workloads and work under pressure.
• Strong communication skills in both telephone and correspondence.

Responsibilities

• Cover the helpdesk in the absence of Helpdesk Operative.
• Vetting service requests received via CAFM system.
• Ordering parts required for the job.
• Prioritise urgent jobs and dispatch engineers.

Skills

Exceptional organisational skills

Strong communication skills

Ability to handle conflicting workloads

Excellent telephone manner

Ability to develop relations with stakeholders

Ability to set and achieve targets

Tools

Microsoft 365 systems

CAFM system

Job description

A leading facility management company in Greater London seeks a Helpdesk Administrator to assist in managing reactive emergency maintenance requests. The role involves covering the helpdesk, vetting service requests, ordering parts, and coordinating work for urgent jobs. Strong organisational and communication skills are essential, alongside experience with CAFM systems. Benefits include 24/7 GP services, mental health support, and a cycle to work scheme.