Dynamic Maintenance Help Desk Administrator – London

GM Recruitment; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

GM Recruitment is seeking a proactive Help Desk Administrator to join a busy Maintenance team in London. You will coordinate engineers, manage reactive maintenance requests and keep clients informed throughout the process.

Ideal candidates have 2+ years in admin, good literacy/numeracy, strong organisation, and a proactive approach to chasing outstanding actions and maintaining service levels.

Qualifications

• A minimum of 2 years' experience in a similar administrative role.
• Experience within maintenance or facilities maintenance is desirable.
• A good general standard of education; no specific formal qualification is required.
• Excellent literacy and numeracy skills.
• Strong organisational and time-management skills.
• A punctual, reliable and proactive approach.
• Clear communication skills and the confidence to communicate with clients, contractors and engineers.
• An assertive and confident approach to chasing outstanding actions and maintaining service levels.

Responsibilities

• Provide day-to-day administrative support to the Contracts Managers and Maintenance team.
• Act as the first point of contact for reactive maintenance requests, logging, allocating and tracking jobs through to completion.
• Schedule reactive and help desk call-outs across multiple contracts, coordinating engineers and subcontractors.
• Actively chase updates on open jobs and ensure clients are kept informed of progress.
• Monitor the shared maintenance inbox continually, filing and actioning incoming emails appropriately to maintain a low-backlog standard.
• Maintain accurate records, spreadsheets and Work in Progress (WIP) information.
• Raise purchase orders and invoices as required.
• Complete, process and file SVRs.
• Create and maintain asset registers within the CAFM system, ensuring records support compliance requirements.
• Book and coordinate contractor service visits with contractors and clients to ensure sites remain compliant.
• Assist with compiling and distributing the weekly engineer planner.
• Carry out general administrative duties to support the smooth running of the Maintenance function.

Skills

Communication skills

Time management

Organisational skills

Multitasking

Attention to detail

Education

General education

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

CAFM software

Job description

GM Recruitment is seeking a proactive Help Desk Administrator to join a busy Maintenance team in London. You will coordinate engineers, manage reactive maintenance requests and keep clients informed throughout the process.

Ideal candidates have 2+ years in admin, good literacy/numeracy, strong organisation, and a proactive approach to chasing outstanding actions and maintaining service levels.