Remote Public Comment Routing Specialist

HRS Talent Solutions; Exeter; Remote; GBP 89,544,000 - 95,275,000; Full time

Job summary

HRS Talent Solutions is seeking a Public Comment Routing Assistant to review public comments and route them through approved guidance. This remote role supports customer-service channels and marketing interactions, with flexibility for full-time or part-time scheduling.

The position emphasizes careful reading, precise wording, and using approved responses rather than generic replies. Experience in customer service or administration is helpful but not required; training is provided to work with

Qualifications

• Role reviews comments and follows approved guidance.
• Remote, computer-based work with flexible full-time or part-time arrangements.
• Pay is £31.25–£33.25 per hour.

Responsibilities

• Review new comments in assigned online channels.
• Identify simple information requests with an approved public answer.
• Provide a correct link or next step when authorised.
• Move account-specific questions toward an approved private contact route.
• Avoid repeating personal details a commenter has posted publicly.
• Flag a complaint or moderation question for the responsible colleague.
• Record whether a response was given, referred or still awaits review.
• Check a follow-up comment before treating the thread as complete.

Job description

HRS Talent Solutions is seeking a Public Comment Routing Assistant to review public comments and route them through approved guidance. This remote role supports customer-service channels and marketing interactions, with flexibility for full-time or part-time scheduling.

The position emphasizes careful reading, precise wording, and using approved responses rather than generic replies. Experience in customer service or administration is helpful but not required; training is provided to work with