Remote Enquiries Response Specialist

Hrs Talent Solutions; England; Remote; GBP 40,000 - 43,000; Full time

Benefits offered by this job

Home office

Job summary

Hrs Talent Solutions seeks a Service Enquiry Correspondence Assistant to handle remote email enquiries with guidance-based responses. You will identify questions, provide clear next steps, and keep conversations organized without inventing information.

Training covers online systems, approved responses, and when to escalate. A home office setup and flexible hours may apply, with emphasis on accurate, courteous communication.

Qualifications

• Previous email support or office administration experience would be useful, but it is not required.
• Clear writing and the ability to follow a process.
• Comfort with using computer-based records and guidance.

Responsibilities

• Reading incoming email and online requests to identify the actual question and any missing details.
• Using approved information to answer routine questions in plain, courteous language.
• Checking the relevant customer record before repeating or changing information.
• Asking for a specific missing detail when a request cannot yet be handled accurately.
• Separating a simple information request from a complaint, account issue or decision requiring another team.
• Passing an unresolved item on with enough context for the next person to continue.
• Updating the case or message record after a reply or handoff.
• Reviewing a drafted response for spelling, tone, accuracy and recipient.

Skills

Customer service

Email correspondence

Attention to detail

Written communication

Job description

Hrs Talent Solutions seeks a Service Enquiry Correspondence Assistant to handle remote email enquiries with guidance-based responses. You will identify questions, provide clear next steps, and keep conversations organized without inventing information.

Training covers online systems, approved responses, and when to escalate. A home office setup and flexible hours may apply, with emphasis on accurate, courteous communication.