Remote Public Comment Router & Support Specialist

Hrstalentsolutions; Exeter; Remote; GBP 43,000 - 46,000; Full time

Job summary

Hrstalentsolutions is seeking a Public Comment Routing Assistant for remote work in the United Kingdom. This role combines customer service with marketing channel support, applying approved responses to public comments and guiding users to private channels when needed.

The position is available as full-time or part-time with an hourly rate of £31.25–£33.25. You will follow established guidance, keep careful notes of handoffs, and ensure replies remain factual without disclosing private

Qualifications

• Experience in customer service or similar roles is helpful.
• Strong reading and writing skills with careful attention to detail.

Responsibilities

• Review new comments in assigned online channels.
• Identify information requests that have approved public answers.
• Provide correct links or steps when authorised.
• Direct account-specific questions to an approved private route.
• Flag complaints or moderation questions for escalation.
• Record whether a response was given, referred, or awaits review.

Job description

Hrstalentsolutions is seeking a Public Comment Routing Assistant for remote work in the United Kingdom. This role combines customer service with marketing channel support, applying approved responses to public comments and guiding users to private channels when needed.

The position is available as full-time or part-time with an hourly rate of £31.25–£33.25. You will follow established guidance, keep careful notes of handoffs, and ensure replies remain factual without disclosing private