Public Comment Routing Specialist (Remote)

HRS Talent Solutions; Exeter; Remote; GBP 43,000 - 46,000; Full time

Job summary

HRS Talent Solutions in the United Kingdom is seeking a Customer Service Public Enquiries Assistant to work remotely. This role combines marketing channels and customer service, with both full-time and part-time arrangements available at an hourly rate.

You will review public comments, identify approved responses, and route account-specific questions to a private channel. You should write clearly, acknowledge concerns, follow guidance, and avoid sharing personal details in public threads.

Qualifications

• Experience in public customer service channels is helpful.
• Ability to read guidance and follow instructions clearly.
• Strong written communication for public replies.
• Comfortable working remotely in a fast-paced environment.

Responsibilities

• Review new comments in assigned online channels.
• Identify a simple information request that has an approved public answer.
• Provide a correct link or next step when authorised.
• Move account-specific questions toward an approved private contact route.
• Avoid repeating personal details a commenter has posted publicly.
• Flag a complaint or moderation question for the responsible colleague.
• Record whether a response was given, referred or still awaits review.
• Check a follow-up comment before treating the thread as complete.

Skills

Customer service

Public enquiries

Written communication

Attention to detail

Policy adherence

Job description

HRS Talent Solutions in the United Kingdom is seeking a Customer Service Public Enquiries Assistant to work remotely. This role combines marketing channels and customer service, with both full-time and part-time arrangements available at an hourly rate.

You will review public comments, identify approved responses, and route account-specific questions to a private channel. You should write clearly, acknowledge concerns, follow guidance, and avoid sharing personal details in public threads.