Remote Enquiry Routing Coordinator

Hrstalentsolutions; Birmingham; Remote; GBP 34,000 - 37,000; Full time

Job summary

Hrstalentsolutions is seeking a Question Category Routing Assistant to sort customer inquiries by subject, assign to the correct queue, and create clear handoffs for colleagues. The role emphasizes accurate routing and context preservation rather than resolving customer issues.

This remote position supports onboarding and training, with pay at £24.50–£26.50 per hour. Availability as full-time or part-time is welcomed, with UK-based operations for scheduling and guidelines.

Responsibilities

• Sort written customer inquiries by subject and assign to appropriate queue.
• Check references and ensure the handoff preserves the customer's question and context.
• Write concise notes for colleagues to continue the case without repeating the entire message.

Job description

Hrstalentsolutions is seeking a Question Category Routing Assistant to sort customer inquiries by subject, assign to the correct queue, and create clear handoffs for colleagues. The role emphasizes accurate routing and context preservation rather than resolving customer issues.

This remote position supports onboarding and training, with pay at £24.50–£26.50 per hour. Availability as full-time or part-time is welcomed, with UK-based operations for scheduling and guidelines.