Remote Live-Chat Support Specialist

Hrstalentsolutions; Portsmouth; Remote; GBP 38,000 - 40,000; Full time

Job summary

Hrstalentsolutions is hiring a Chat Conversation Continuity Assistant for remote UK-based customer service. You will handle online chat questions, use approved information, and coordinate with colleagues for follow-ups to keep conversations coherent.

The role offers flexible full-time or part-time hours with an hourly rate of £27.25 to £29.25. Training covers approved answers, escalation routes, and chat product usage.

Qualifications

• Customer service experience welcome, not strictly required.
• Excellent written communication and ability to convey information clearly.
• Experience with chat support is a plus but not essential.

Responsibilities

• Keep chat threads coherent and avoid repeating information.
• Summarise conversations for handoffs to colleagues and escalate when needed.
• Record next steps and follow up with customers as required.

Skills

Customer service

Written communication

Job description

Hrstalentsolutions is hiring a Chat Conversation Continuity Assistant for remote UK-based customer service. You will handle online chat questions, use approved information, and coordinate with colleagues for follow-ups to keep conversations coherent.

The role offers flexible full-time or part-time hours with an hourly rate of £27.25 to £29.25. Training covers approved answers, escalation routes, and chat product usage.