Remote Property Operations Coordinator

Pinnacle Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private Medical Insurance

Cycle to Work Scheme

Enhanced Pension Scheme

Annual Leave

Job summary

Pinnacle Group is seeking a Property Coordinator to support our housing management services. You will manage client portals and site mailboxes, handle housing management queries, allocate cases to Property Managers, and assist with repairs coordination across a national portfolio.

You will prepare data for KPI reports, send complaint acknowledgements, and maintain clear communication with residents and clients while prioritising tasks to meet deadlines.

Qualifications

• Excellent administrative skills and ability to prioritise workloads.
• Proficient with Microsoft Office.
• Experience in Affordable Housing preferred.

Responsibilities

• Lead and manage the administration of the client's customer portal and site mailboxes.
• Manage the incoming repair cases logged on the system and coordinate repairs with Property Managers.
• Provide data for client KPI reports and other reports as requested by the client.
• Send complaint acknowledgements and assign them to Property Managers.
• Communicate clearly with residents and manage digital customer contact.

Skills

Organisational skills

Administrative skills

Tools

Microsoft Office

Job description

Pinnacle Group is seeking a Property Coordinator to support our housing management services. You will manage client portals and site mailboxes, handle housing management queries, allocate cases to Property Managers, and assist with repairs coordination across a national portfolio.

You will prepare data for KPI reports, send complaint acknowledgements, and maintain clear communication with residents and clients while prioritising tasks to meet deadlines.