Remote Property Coordinator – Housing Admin & Portal Lead

Pinnacle Group; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Private Medical Insurance

Cycle to Work Scheme

Job summary

Pinnacle Group are looking to recruit a Property Coordinator to aid in the smooth operation of our property management services. This position involves managing site mailboxes, responding to housing management enquiries, and delegating more complex issues to Property Managers.

The role also includes working on the client portal to allocate cases and repairs, handling invoices, sending complaint acknowledgements, and overseeing the mutual exchange process alongside Property Managers.

Qualifications

• Excellent administrative skills.
• Ability to meet deadlines with strong organisational skills.
• Experience in Affordable Housing.
• Microsoft Office proficiency.

Responsibilities

• Lead and manage the administration of the client's customer portal and site mailboxes.
• Respond to housing management queries and allocate cases to the Property Managers and Income Team where applicable.
• Ensure high quality responses are provided to Customers and the client systems are kept fully updated.
• Manage the incoming repair cases logged on the system.
• Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
• Send complaint acknowledgements and assign them to Property Managers.
• Communicate clearly and effectively with residents, managing the digital customer contact.

Skills

Administrative skills

Deadline management

Affordable Housing

Microsoft Office

Job description

Pinnacle Group are looking to recruit a Property Coordinator to aid in the smooth operation of our property management services. This position involves managing site mailboxes, responding to housing management enquiries, and delegating more complex issues to Property Managers.

The role also includes working on the client portal to allocate cases and repairs, handling invoices, sending complaint acknowledgements, and overseeing the mutual exchange process alongside Property Managers.