Senior Property Coordination Lead – Housing & Repairs

Pinnacle Group; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Vehicle

Job summary

Pinnacle Group is seeking a Senior Property Coordinator to support the Housing Team Manager in day-to-day management of housing services across the Affordable Partnerships portfolio. You will oversee the Property Coordinator team, maintain high customer service, and ensure strong operational performance.

The ideal candidate will have substantial property services experience, people management skills and a customer-centric mindset, capable of overseeing complex coordination and driving continual

Qualifications

• Experience within affordable housing, property management or housing management.
• Experience supervising, coaching or supporting team members.
• Strong knowledge of housing management processes and customer service best practice.
• Experience managing customer enquiries, complaints and escalations.
• Strong administrative and organisational skills with excellent attention to detail.

Responsibilities

• Provide day-to-day supervision and support to Property Co-Ordinators, ensuring workloads are effectively managed and service standards are maintained.
• Oversee the administration of client portals, ensuring cases are allocated appropriately and responded to within agreed service levels.
• Lead on the monitoring and coordination of repair cases, working closely with Property Managers and contractors to ensure timely resolution.
• Review and process invoicing activities, ensuring accuracy and timely submission to Finance.
• Support the production of monthly KPI reports, contract reporting requirements and performance information for clients.
• Monitor team compliance with company procedures, contractual requirements and housing management processes.
• Develop and maintain strong working relationships with residents, clients, contractors and internal stakeholders.

Skills

People management

Customer service

Property management

Job description

Pinnacle Group is seeking a Senior Property Coordinator to support the Housing Team Manager in day-to-day management of housing services across the Affordable Partnerships portfolio. You will oversee the Property Coordinator team, maintain high customer service, and ensure strong operational performance.

The ideal candidate will have substantial property services experience, people management skills and a customer-centric mindset, capable of overseeing complex coordination and driving continual