Remote Performance Marketing Client Success Manager

Finch; Greater London; Remote; GBP 60,000 - 90,000; Full time

Job summary

Finch is seeking a Client Success Manager (Performance Marketing) to own a portfolio of client accounts end-to-end, setting strategy, success plans, and growth opportunities across paid media and SEO. You will guide cross-functional specialists toward shared priorities and measure ROI.

This remote role accepts US business hours, requiring strong communication with senior stakeholders, a track record of improving retention and account growth, and fluency in English.

Qualifications

• 5+ years of experience as an Account Manager or Client Success Manager in performance marketing or digital marketing agency.
• Acted as the primary point of contact for multiple client accounts simultaneously.
• Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic.
• Experience working with Paid Search, Paid Social, and Programmatic/DSP.
• Proven track record of improving client retention or growing accounts with concrete examples.

Responsibilities

• Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
• Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
• Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), coordinate actions with channel owners.
• Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
• Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure value delivery across a multi-client portfolio.

Skills

Account management

Client relationships

Performance marketing

Strategic planning

Cross-functional leadership

English fluency

Job description

Finch is seeking a Client Success Manager (Performance Marketing) to own a portfolio of client accounts end-to-end, setting strategy, success plans, and growth opportunities across paid media and SEO. You will guide cross-functional specialists toward shared priorities and measure ROI.

This remote role accepts US business hours, requiring strong communication with senior stakeholders, a track record of improving retention and account growth, and fluency in English.