Client Growth & Retention Lead (Remote)

Blacksmith Agency LLC; Greater London; Hybrid; CAD 70.000 - 100.000; Vollzeit

Zusammenfassung

Blacksmith Agency LLC is a remote marketing agency specializing in paid media, SEO, CRO and web. As Client Success Manager you will own an established book of recurring agency clients, retain them and grow revenue, working with the sales team to ensure seamless delivery.

You will focus on keeping clients happy, expanding opportunities within accounts, and managing a seven-figure annual quota across retention and upsells, collaborating with strategists and delivery teams to present a single,

Qualifikationen

• Agency account management experience in marketing, digital, creative or advertising.
• Proven track record of retaining clients and selling additional work with measurable results.
• Comfort carrying a quota and presenting with senior client stakeholders.

Aufgaben

• Retain clients across your book, manage renewals and detect drift early.
• Identify upsell opportunities and expand projects within each client.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Kenntnisse

Account management

Upselling

Quota management

Client communications

Jobbeschreibung

Blacksmith Agency LLC is a remote marketing agency specializing in paid media, SEO, CRO and web. As Client Success Manager you will own an established book of recurring agency clients, retain them and grow revenue, working with the sales team to ensure seamless delivery.

You will focus on keeping clients happy, expanding opportunities within accounts, and managing a seven-figure annual quota across retention and upsells, collaborating with strategists and delivery teams to present a single,