Remote People Administration Team Lead

Pinnacle Pet UK; United Kingdom; Remote; GBP 31,000 - 38,000; Full time

Benefits offered by this job

24 days holiday

Life assurance

Pension

Healthcare cash plan

Employee benefits

Job summary

Doubtless Pet Care is seeking an Admin Team Leader to join our People Operations team in a remote UK role. You will lead the People Administration/HR Operations function, drive transformation to a shared services model, and oversee SMCR processes, ensuring robust controls and timely delivery of critical tasks.

You will build capability, manage performance, and implement automation and self-service to improve efficiency while maintaining accurate records and compliance across the employee

Qualifications

• Experience of leading and developing a People Administration, HR Operations or Shared Services team.
• Strong coaching and people management skills, with the ability to build capability, manage performance and create a collaborative team environment.
• A good understanding of People administration processes across the employee lifecycle, alongside experience managing service levels, quality and operational priorities.
• Experience of process improvement, standardisation and supporting operational transformation, including system implementation, automation or new ways of working.
• An understanding of SMCR, certification and fitness and propriety processes within a regulated financial services environment.
• A strong focus on accuracy, risk management, compliance and maintaining robust records and controls.
• Excellent problem-solving, organisational and stakeholder management skills, with the ability to manage competing priorities effectively.
• Experience using HR systems and technology-enabled processes, ideally Workday or a similar HR information system.

Responsibilities

• Lead and develop a People Administration/HR Operations or Shared Services team and manage performance.
• Oversee SMCR, certification and fitness and propriety processes with robust controls.
• Drive transformation towards a People Shared Services model with automation and self-service.
• Ensure robust records, compliance and timely delivery of critical processes.
• Build team capability and streamline ways of working across the function.

Skills

People leadership

Coaching

HR operations

Process improvement

Tools

Workday

Job description

Doubtless Pet Care is seeking an Admin Team Leader to join our People Operations team in a remote UK role. You will lead the People Administration/HR Operations function, drive transformation to a shared services model, and oversee SMCR processes, ensuring robust controls and timely delivery of critical tasks.

You will build capability, manage performance, and implement automation and self-service to improve efficiency while maintaining accurate records and compliance across the employee