People Administration Team Leader - 12 Month Fixed Term

Pinnacle Pet UK; United Kingdom; Remote; GBP 31,000 - 38,000; Full time

Benefits offered by this job

24 days holiday

Life assurance

Pension

Healthcare cash plan

Employee benefits

Job summary

Doubtless Pet Care is seeking an Admin Team Leader to join our People Operations team in a remote UK role. You will lead the People Administration/HR Operations function, drive transformation to a shared services model, and oversee SMCR processes, ensuring robust controls and timely delivery of critical tasks.

You will build capability, manage performance, and implement automation and self-service to improve efficiency while maintaining accurate records and compliance across the employee

Qualifications

• Experience of leading and developing a People Administration, HR Operations or Shared Services team.
• Strong coaching and people management skills, with the ability to build capability, manage performance and create a collaborative team environment.
• A good understanding of People administration processes across the employee lifecycle, alongside experience managing service levels, quality and operational priorities.
• Experience of process improvement, standardisation and supporting operational transformation, including system implementation, automation or new ways of working.
• An understanding of SMCR, certification and fitness and propriety processes within a regulated financial services environment.
• A strong focus on accuracy, risk management, compliance and maintaining robust records and controls.
• Excellent problem-solving, organisational and stakeholder management skills, with the ability to manage competing priorities effectively.
• Experience using HR systems and technology-enabled processes, ideally Workday or a similar HR information system.

Responsibilities

• Lead and develop a People Administration/HR Operations or Shared Services team and manage performance.
• Oversee SMCR, certification and fitness and propriety processes with robust controls.
• Drive transformation towards a People Shared Services model with automation and self-service.
• Ensure robust records, compliance and timely delivery of critical processes.
• Build team capability and streamline ways of working across the function.

Skills

People leadership

Coaching

HR operations

Process improvement

Tools

Workday

Job description

As Doubtless Pet Care continues to grow, we are seeking an Admin Team Leader to join our People Operations team.

Package: We offer annual remuneration starting at £34,700, 24 days holiday, life assurance, pension, healthcare cash plan, and a range of other employee benefits!

Location:This is a remote role based in the UK.

What you`ll get up to as our People Administration Team Leader

This is an opportunity to play a key role in the transformation of our People function, supporting the move towards a People Shared Services model and the introduction of an enterprise-wide People system. You’ll focus on building team capability, improving operational performance and embedding more consistent, streamlined ways of working, including automation and self-service.

You’ll also oversee key People administration and regulatory activities, including the Senior Managers and Certification Regime (SMCR), ensuring robust controls, accurate records and timely delivery of critical processes.

What we look for in you

• Experience of leading and developing a People Administration, HR Operations or Shared Services team.
• Strong coaching and people management skills, with the ability to build capability, manage performance and create a collaborative team environment.
• A good understanding of People administration processes across the employee lifecycle, alongside experience managing service levels, quality and operational priorities.
• Experience of process improvement, standardisation and supporting operational transformation, including system implementation, automation or new ways of working.
• An understanding of SMCR, certification and fitness and propriety processes within a regulated financial services environment.
• A strong focus on accuracy, risk management, compliance and maintaining robust records and controls.
• Excellent problem-solving, organisational and stakeholder management skills, with the ability to manage competing priorities effectively.
• Experience using HR systems and technology-enabled processes, ideally Workday or a similar HR information system.

What we are all about!

We are Doubtless Pet Care – a pet insurance and health services organisation operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany as well as North America (USA and Canada).

We are one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe. Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.

We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fair and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.

Pinnacle Pet UK Limited is registered in England and Wales with registered number 13626694. Registered office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire WD6 2XX. Company VAT number: 435646971