People Services Coordinator - Remote

Darling Moo Talent Ltd; Kettering; Remote; GBP 32,000 - 34,000; Full time

Job summary

Darling Moo Talent Ltd. is seeking a proactive People Coordinator to join the fast-paced People team in Cambridgeshire with remote work option. The role provides first-line support on a high volume of queries, helps with policy guidance, and supports onboarding, offboarding and compliance activities.

A strong service mindset and experience in HR administration are essential. You will maintain accurate employee records, partner with managers, and help deliver an excellent employee experience

Qualifications

• Experience in People Services, HR Coordinator, HR Administrator or HR Shared Services environment.
• Experience managing queries through a ticketing or case management system.
• Strong customer service mindset and desire to help people.
• Experience in a fast-paced environment with competing priorities.
• Track record of meeting SLAs and delivering high-quality support.
• Excellent attention to detail and strong administrative skills.
• Confidence using HR systems and Microsoft Office.
• Strong communication skills with the ability to build credibility with managers and employees at all levels.

Responsibilities

• Managing and resolving a high volume of people-related queries through a ticketing/helpdesk system.
• Providing first-line guidance on policies, processes and procedures.
• Working to defined service level agreements (SLAs) and ensuring timely resolution of requests.
• Producing contracts, employee documentation and contractual changes.
• Supporting onboarding, offboarding and compliance activities.
• Maintaining accurate employee records across HR systems.
• Assisting with absence management administration and employee relations processes.
• Producing reports and monitoring key people data.
• Supporting managers and employees with HR systems and processes.

Job description

Darling Moo Talent Ltd. is seeking a proactive People Coordinator to join the fast-paced People team in Cambridgeshire with remote work option. The role provides first-line support on a high volume of queries, helps with policy guidance, and supports onboarding, offboarding and compliance activities.

A strong service mindset and experience in HR administration are essential. You will maintain accurate employee records, partner with managers, and help deliver an excellent employee experience