Remote Operations Systems Trainer (Part-Time)

Cats Protection; St Helens; Remote; GBP 14.000 - 18.000; Teilzeit

Benefits dieser Stelle

Health and wellbeing support

Flexible working options

Learning and development

26 days annual leave + bank holidays

Contributory pension

Salary Finance access

Eye care vouchers

Pet insurance discount

Zusammenfassung

Cats Protection is recruiting an Operations System Support Advisor to work remotely in the UK with regional travel in the North-West England or Scotland. The role is 17.5 hours per week, permanent, and pays up to £15,959.49 per year.

The role focuses on training volunteers and staff in operational systems, delivering frontline support, and ensuring policy compliance while providing remote assistance and data when needed.

Qualifikationen

• Confident in Microsoft Office (Word, Excel, Outlook).
• Experience using databases, CRM or related systems.
• Experience presenting technical information to varied audiences.
• Customer service background.
• Hold a full UK driving licence and be able to travel.

Aufgaben

• Provide training and support to volunteers and employees in the use of Cats Protection’s operational systems.
• Deliver excellent first line professional support for these systems and wider operational delivery.
• Communicate with volunteers to ensure compliance with charity policies and understand their needs.
• Monitor internal operational support mailboxes, process daily enquiries, provide remote support.
• Maintain and update processes and guidelines for the charity’s systems.
• Provide system data when requested and collaborate with other departments to deliver data and support.

Kenntnisse

MS Office

Databases/CRM

Presenting information

Customer service

Driving licence

Jobbeschreibung

Cats Protection is recruiting an Operations System Support Advisor to work remotely in the UK with regional travel in the North-West England or Scotland. The role is 17.5 hours per week, permanent, and pays up to £15,959.49 per year.

The role focuses on training volunteers and staff in operational systems, delivering frontline support, and ensuring policy compliance while providing remote assistance and data when needed.