Remote Operations Assistant: Customer Support & Admin

Confidential; Windsor; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

Confidential is seeking an Operations Assistant who will work primarily from home with occasional visits to the Windsor, Berkshire office. The role requires living within an hour of Windsor and offers a 37.5 hour week, with occasional weekend overtime or day in lieu. Training is office-based, paying £24,785 annually.

You will support suppliers, manage high volumes of inbound calls, and assist the senior management team, ensuring excellent customer service and smooth day-to-day operations.

Qualifications

• Excellent communication skills with customers and colleagues
• Outstanding organisation and time management to handle admin tasks
• Ability to problem solve with a practical, common-sense approach
• Attention to detail in all tasks and data handling
• Open and honest communication at all times
• Customer focused mindset with a can‑do attitude

Responsibilities

• Provide administrative support to the panel of suppliers
• Handle high volume inbound client calls, delivering outstanding service
• Assist the executive assistant and support the senior management team
• Work to KPIs and contribute to smooth daily operations

Skills

Organised

Excellent communication

Problem solving

Attention to detail

Open and honest

Customer focused

Job description

Confidential is seeking an Operations Assistant who will work primarily from home with occasional visits to the Windsor, Berkshire office. The role requires living within an hour of Windsor and offers a 37.5 hour week, with occasional weekend overtime or day in lieu. Training is office-based, paying £24,785 annually.

You will support suppliers, manage high volumes of inbound calls, and assist the senior management team, ensuring excellent customer service and smooth day-to-day operations.