Customer Service Advisor - Home Working

Confidential; Scotland; Ibrido; GBP 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Confidential in Scotland is recruiting for a remote Customer Service Advisor on an ongoing contract with the potential for extension and permanent placement. Start date: 9 November. You will receive full training and equipment; you simply need a wifi connection and a quiet workspace at home.

The role offers 37-40 hours per week, Monday to Sunday with two weekends off per month, shifts 8am–8pm on weekdays and 8am–6pm on weekends. Standard rate is 13.49 per hour with overtime at 20.23 per hour.

Competenze

• Excellent IT skills and ability to navigate multiple systems.
• Strong customer service skills with empathy and clear communication.
• Active listening and problem-solving to resolve queries.
• Confident approach to reassure customers and handle calls.

Mansioni

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Troubleshooting to understand the problem and provide first level advice
• Taking call out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring high levels of customer service
• Making customers aware of other products available at the end of the call

Conoscenze

IT skills

Customer service

Listening

Confidence

Descrizione del lavoro

You must live in Scotland to be considered for this role.

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.

Start Date: 9th of November
You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)
Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.
Standard hours: 13.49 per hour, overtime: 20.23 per hour.

Duties:

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Troubleshooting to understand the problem and providing first level advice
• Taking call out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
• Making customers aware of other products available at the end of the call

What you'll bring with you:

• Excellent IT skills, you will be required to navigate several systems
• Customer service skills, ensuring empathy and good communication
• Listening skills
• Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

You will need to pass both a criminal background and financial check.

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age