Operations System Support Advisor

Cats Protection; St Helens; Remote; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Health and wellbeing support

Flexible working options

Learning and development

26 days annual leave + bank holidays

Contributory pension

Salary Finance access

Eye care vouchers

Pet insurance discount

Job summary

Cats Protection is recruiting an Operations System Support Advisor to work remotely in the UK with regional travel in the North-West England or Scotland. The role is 17.5 hours per week, permanent, and pays up to £15,959.49 per year.

The role focuses on training volunteers and staff in operational systems, delivering frontline support, and ensuring policy compliance while providing remote assistance and data when needed.

Qualifications

• Confident in Microsoft Office (Word, Excel, Outlook).
• Experience using databases, CRM or related systems.
• Experience presenting technical information to varied audiences.
• Customer service background.
• Hold a full UK driving licence and be able to travel.

Responsibilities

• Provide training and support to volunteers and employees in the use of Cats Protection’s operational systems.
• Deliver excellent first line professional support for these systems and wider operational delivery.
• Communicate with volunteers to ensure compliance with charity policies and understand their needs.
• Monitor internal operational support mailboxes, process daily enquiries, provide remote support.
• Maintain and update processes and guidelines for the charity’s systems.
• Provide system data when requested and collaborate with other departments to deliver data and support.

Skills

MS Office

Databases/CRM

Presenting information

Customer service

Driving licence

Job description

Team: Operations Support

Location: Remote based in North-West England or Scotland with possible site travel in the region

Work pattern: 17.5 hours per week

Salary: Up to £15,959.49 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Operations System Support Advisor

• to provide training and support to volunteers and employees in the use of some of Cats Protection’s operational systems
• provide excellent first line professional support for these systems and wider operational delivery
• communicate effectively with volunteers to ensure compliance with the charity’s policies and standards in addition to understanding and meeting the volunteers’ needs
• monitoring several internal operational support mailboxes, processing daily email enquiries, delivering remote support and advice in a professional manner
• maintain and update processes and guidelines relating to several of the charity’s operational systems
• providing system data when requested and working with other departments when required to deliver system data, information and support

About the Operations Support team

• a small team Operation System Support Advisors, with specific regional responsibility
• have a flexible approach to facilitate the support, development and delivery of the expanding system criteria, to meet the charity strategic aims
• provide the necessary guidance and training to our volunteers and employees with remote support to enable the understanding and use of our systems
• maintain and update processes and guidelines
• work collaboratively with each other and with wider teams to support and develop system development

What we’re looking for in our Operations System Support Advisor

• confident using Microsoft Office programmes - Word, Excel, Outlook
• experience using databases, CRM or related systems
• experience of presenting and explaining technical or complex information to audiences with a range of abilities
• customer service background
• hold a full valid UK driving licence and be able to travel if required

What we can offer you in a role where your work helps improve cats’ lives

• Health and wellbeing support to help you stay well while working remotely
• Flexible working options to support a healthy work-life balance
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave plus bank holidays, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Financial wellbeing support, including access to Salary Finance
• Additional support such as eye care vouchers and confidential employee advice services
• Access to discounted pet insurance to help care for your pet’s health

Application closing date: 08 November 2026

Virtual interview date: 18 November 2026

Please note, we do not accept applications or speculative CVs from agencies.

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.