Operations Assistant

Confidential; Windsor; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

Confidential is seeking an Operations Assistant who will work primarily from home with occasional visits to the Windsor, Berkshire office. The role requires living within an hour of Windsor and offers a 37.5 hour week, with occasional weekend overtime or day in lieu. Training is office-based, paying £24,785 annually.

You will support suppliers, manage high volumes of inbound calls, and assist the senior management team, ensuring excellent customer service and smooth day-to-day operations.

Qualifications

• Excellent communication skills with customers and colleagues
• Outstanding organisation and time management to handle admin tasks
• Ability to problem solve with a practical, common-sense approach
• Attention to detail in all tasks and data handling
• Open and honest communication at all times
• Customer focused mindset with a can‑do attitude

Responsibilities

• Provide administrative support to the panel of suppliers
• Handle high volume inbound client calls, delivering outstanding service
• Assist the executive assistant and support the senior management team
• Work to KPIs and contribute to smooth daily operations

Skills

Organised

Excellent communication

Problem solving

Attention to detail

Open and honest

Customer focused

Job description

Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month) The candidate must live within one hour of Windsor.

This is an excellent role if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £24,785.

Working hours: Mainly working from home 9-5.30 Monday to Friday 37.5 hours per week (you will work an occasional day over the weekend every few weeks and will be paid overtime for this or will take the day in lieu each month) Additionally every few weeks there will be a late shift or an early shift to do which are spread out across the team. (earliest start 7am and latest finish 8pm) Please note that training will be fully office-based.

In this job role you will focus on providing services to a range a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same. The role will require a large amount of patient and client contact, and the successful candidate should be customer-focused with great communication skills.

Main responsibilities for the Operations Assistant role:

• Supporting and providing administrative services to the growing panel of suppliers
• To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
• To support the executive assistant in supporting the senior management team
• Able to work to KPI s

Skills required for the Operations Assistant role are?

• Highly organised and able to work on own initiative
• Excellent communication skills
• Ability to problem solve with a common-sense approach
• Attention to detail
• Open and honest approach at all times
• Customer focused