Remote & Onsite IT Support Technician

Spectrum Control

Great Yarmouth

On-site

GBP 26,000 - 36,000

Full time

14 days+

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Job summary

Spectrum Control in Great Yarmouth is seeking an IT Support Technician to deliver remote and onsite support up to 3rd line across desktops, laptops, applications and local infrastructure. The role requires strong experience with Active Directory, Microsoft 365, Azure AD, Exchange Online, SharePoint Online, and Teams, plus Windows 10/11.

You will work with a busy IT environment and collaborate with a remote team to resolve complex issues.

Qualifications

Computing degree and/or MCSE accreditation desirable.
Experience maintaining a corporate technical infrastructure.
Experience providing remote support.
Experience with Azure platform.
Strong knowledge of Windows 10/11 and Office 365.
Good understanding of Group Policy deployment.
Knowledge of TCP/IP, DNS, DHCP, VPN, switches, security appliances.
Knowledge of Cyber & Information Security.

Responsibilities

Provide remote and onsite IT support up to 3rd line across desktops, laptops, apps and local infrastructure.
Onboard/offboard employees in AD/Azure AD and conduct IT inductions.
Build PCs and troubleshoot hardware/software issues.
Monitor and maintain the network infrastructure including cabling.
Manage software installation, troubleshooting and patching; remediate cyber vulnerabilities.
Coordinate with third‑party support to resolve issues.
Administer user accounts using Active Directory/Azure AD.
Collaborate with remote team members for coverage and remote support.
Oversee backups and data recovery with confidentiality.