IT Support Technician

Gerrell & Hard Limited; Great Yarmouth; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

Gerrell & Hard Limited in Great Yarmouth is seeking an IT Support Technician to join the IT team. The role covers on-site and remote support across multiple locations, with responsibility for Windows Server AD, Microsoft 365, Exchange Online, SharePoint Online and Teams.

You will manage user onboarding/offboarding, configure Windows endpoints, and maintain network infrastructure while working with remote team members to resolve incidents and maintain documentation.

Qualifications

• 3+ years experience supporting corporate IT infrastructure.
• Experience with Microsoft 365 including Exchange Online, SharePoint Online and Teams.
• Knowledge of Windows 11, Windows Server, Active Directory and Group Policy.
• Experience with enterprise networking concepts (DNS, DHCP, VPNs, firewalls).

Responsibilities

• Provide IT support and system administration across Windows Server AD, Microsoft Entra ID, M365, Exchange Online, SharePoint Online and Teams.
• Onboarding, role changes and offboarding including account creation and licence allocation.
• Build, configure, deploy and support Windows endpoints with asset/configuration records.
• Diagnose hardware, OS, application and peripheral issues.
• Monitor and maintain local network infrastructure including switches, WLANs, firewalls and remote access.
• Install, configure and support software, monitor compliance and deploy patches.
• Collaborate with third-party support to resolve issues.
• Manage user accounts via Active Directory/Azure AD.
• Support remote IT team members and cover shifts.
• Manage incidents and requests through ITSM system; prioritize by impact/urgency.
• Maintain technical documentation and knowledge articles.
• Monitor backups and investigate failures; follow security policies.

Skills

3+ years experience

Strong communicator

Problem solving

Organisational skills

Tools

Microsoft 365

Active Directory / Azure AD

Windows Server

Exchange Online

SharePoint Online

Microsoft Teams

Intune

Job description

IT Support Technician

Great Yarmouth | Permanent | Circa £40,000

We're supporting a manufacturing and engineering business with the appointment of an IT Support Technician to join their IT team in Great Yarmouth.

This is a hands-on role providing on-site and remote IT support across multiple locations, covering endpoint and application support, user administration and local infrastructure.

The successful candidate will be a strong communicator who can investigate and resolve technical issues independently, while knowing when to escape more complex incidents.

The Role

• Provide IT support and system administration across Windows Server Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint Online and Microsoft Teams
• Manage user onboarding, role changes and offboarding, including account creation, access assignment, device preparation, licence allocation and IT inductions
• Build, configure, deploy and support Windows endpoints, maintaining accurate asset and configuration records
• Diagnose hardware, operating system, application and peripheral issues
• Monitor and maintain local network infrastructure, including switches, wireless access points, firewalls, internet connectivity, structured cabling and meeting-room technology
• Install, configure and support approved software, including monitoring device and application compliance and deploying security updates and patches
• Work with third-party support providers where required to resolve issues efficiently
• Manage user accounts, primarily using Active Directory / Azure Active Directory
• Work alongside remote IT team members to provide support and cover where required
• Manage incidents, service requests and tasks through the IT service-management system, prioritising work according to impact and urgency
• Maintain accurate technical documentation and knowledge articles
• Monitor scheduled backup jobs, investigate failures and support authorised data-restoration requestsFollow IT, information-security and data-protection policies and procedures

About You

You'll ideally have:

• At least 3 years' experience supporting and maintaining a corporate technical infrastructure
• Previous IT support experience across different levels of an organisation
• Strong practical experience supporting Microsoft 365, including user and licence administration, Exchange Online, SharePoint Online and Microsoft Teams
• Good knowledge of Windows 11, Microsoft 365 Apps, Windows Server, Active Directory and Group Policy
• Experience with remote IT support
• Strong diagnostic and problem-solving skills
• Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, DHCP, switching, wireless networks, VLANs, routing, VPNs, firewalls and secure remote access
• A practical understanding of cyber security, information security and data protection
• The ability to investigate unfamiliar technical issues methodically, identify root causes and implement safe resolutions
• Good organisational skills, with the ability to prioritise workload according to business impact, urgency, security risk and agreed service levels
• Excellent communication and interpersonal skills
• A self-motivated, proactive approach with a willingness to learn and take ownership

Desirable Experience

• Microsoft Intune and Microsoft Defender, including device enrolment, compliance policies, application deployment and endpoint security
• Microsoft cloud and hybrid services, including identity, access, virtual infrastructure, monitoring and secure connectivity
• Cloud telephony solutions
• Cloud backup solutions
• Relevant computing qualification, apprenticeship or equivalent practical experience
• Current Microsoft certifications relating to endpoint administration, Microsoft 365, Azure, identity or security

Location & Travel

The role is based in Great Yarmouth, providing both on-site and remote support to other locations.

Occasional travel to other company facilities may be required, subject to operational needs.

Permanent | Great Yarmouth | Circa £40,000