Remote Multilingual Customer Success Advocate

Shuggr Ltd; Remote; GBP 20,000 - 30,000; Part time

Job summary

A social networking platform is seeking a Customer Success Agent to enhance user satisfaction and provide support across various channels. The ideal candidate will have proficiency in English and at least one other language, excellent communication skills, and a passion for empowering the community. This role offers flexible hours and the opportunity to work from anywhere, contributing to a growing startup.

Benefits

Flexible work hours

Opportunity to work from anywhere

Access to various new role opportunities

Qualifications

• Proficiency in English language at CEFR level C1 or higher.
• Proficiency in Arabic and Turkish language at CEFR level B1 or higher.
• Strong communication and problem-solving skills.

Responsibilities

• Engage with users via email and social media, providing support.
• Assist users with account-related inquiries and troubleshooting.
• Gather user feedback and share insights with the team.

Skills

Proficiency in English (CEFR C1)

Proficiency in Arabic (CEFR B1)

Proficiency in Turkish (CEFR B1)

Strong communication skills

Problem-solving skills

Job description

A social networking platform is seeking a Customer Success Agent to enhance user satisfaction and provide support across various channels. The ideal candidate will have proficiency in English and at least one other language, excellent communication skills, and a passion for empowering the community. This role offers flexible hours and the opportunity to work from anywhere, contributing to a growing startup.