Remote Multilingual Customer Care Advisor

Mountain Warehouse; Coventry; Hybrid; GBP 24,000 - 32,000; Part time

Benefits offered by this job

Fully remote working

50% staff discount & 25% for family

Job summary

Mountain Warehouse is seeking a multilingual Customer Care Advisor to join our remote team. You will support customers via phone, live chat and email, helping them from product queries to post-purchase care.

This fixed-term, part-time role (40 hours/week) offers fully remote work across the UK and Ireland. Fluency in German or Polish and English is required, with previous customer-facing experience and strong communication skills valued highly.

Qualifications

• Fluent in German or Polish and English (spoken and written).
• Previous experience in a customer-facing role (retail, contact centre, hospitality etc.).
• Familiar with Outlook, Word, Excel and web browsers.

Responsibilities

• Provide fast, friendly, and effective support via phone, live chat, and email.
• Help customers throughout their journey - from product queries to post-purchase care.
• Collaborate with internal teams to provide timely resolutions.
• Monitor and report customer trends to improve our service.
• Take ownership of your personal development and contribute positively to the team.
• Maintain strong performance aligned with KPIs and company values.

Skills

German language

Polish language

English language

Tools

Outlook

Word

Excel

Job description

Mountain Warehouse is seeking a multilingual Customer Care Advisor to join our remote team. You will support customers via phone, live chat and email, helping them from product queries to post-purchase care.

This fixed-term, part-time role (40 hours/week) offers fully remote work across the UK and Ireland. Fluency in German or Polish and English is required, with previous customer-facing experience and strong communication skills valued highly.