Remote Luxury Travel Experience Architect

Manatal; Birmingham; Remote; GBP 27,000 - 42,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients through every stage of their travel journey. In this client-facing role, you will act as a trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences in a 100% remote

Qualifications

• Excellent verbal and written communication abilities.
• Strong background in customer service, preferably in travel, hospitality, or service-related roles.
• Highly organized with meticulous attention to detail.
• Comfortable learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and creating memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Hospitality

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients through every stage of their travel journey. In this client-facing role, you will act as a trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences in a 100% remote