Remote Luxury Travel Concierge — Client Experience

Manatal; Leeds; Remote; GBP 25,000 - 42,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth opportunities

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients from initial inquiry to post-trip follow-up, ensuring a seamless, personalized experience.

In this remote role, you will handle luxury and leisure bookings, respond promptly to inquiries, and maintain accurate itineraries while delivering exceptional service in a fast-paced travel environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or related service.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.

Skills

Communication

Customer service

Detail-oriented

Tech-savvy

Reliability

Travel passion

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients from initial inquiry to post-trip follow-up, ensuring a seamless, personalized experience.

In this remote role, you will handle luxury and leisure bookings, respond promptly to inquiries, and maintain accurate itineraries while delivering exceptional service in a fast-paced travel environment.