Remote Luxury Travel Support Specialist

Manatal; Liverpool; À distance; GBP 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

100% remote

Professional growth

Travel perks

Training & development

Résumé du poste

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted contact from booking to post-trip follow-up, ensuring a seamless, personalized experience.

The role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems/booking platforms.
• Reliable, proactive, able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilités

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, changes, cancellations, and requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and solutions-based approach.
• Maintain documentation and update booking systems as required.

Connaissances

Communication skills

Customer service

Organizational skills

Tech proficiency

Reliability

Travel interest

Outils

Booking platforms

Description du poste

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted contact from booking to post-trip follow-up, ensuring a seamless, personalized experience.

The role suits detail-oriented, service-driven individuals passionate about travel, hospitality, and delivering exceptional customer experiences.