Remote Luxury Travel Concierge — Client Experience Expert

Manatal; Greater London; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Professional growth & training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry through post-trip follow-up in a 100% remote capacity.

You will handle luxury and leisure bookings, provide destination information, confirm itineraries, and follow up to ensure an exceptional experience. Strong communication and organized, service-driven mindset are essential.

Qualifications

• Excellent verbal and written communication.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Verbal communication

Written communication

Customer service

Organized

Tech savvy

Empathy

Proactive

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry through post-trip follow-up in a 100% remote capacity.

You will handle luxury and leisure bookings, provide destination information, confirm itineraries, and follow up to ensure an exceptional experience. Strong communication and organized, service-driven mindset are essential.