Remote Travel Customer Experience Concierge

Manatal; Manchester; Remoto; GBP 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries via phone, email, and messaging, assist with bookings, changes, cancellations, and special requests, and provide destination information and policy guidance.

Competenze

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Mansioni

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Conoscenze

Communication

Customer service

Organization

Tech-savvy

Remote work

Travel passion

Strumenti

Booking systems

CRM tools

Descrizione del lavoro

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries via phone, email, and messaging, assist with bookings, changes, cancellations, and special requests, and provide destination information and policy guidance.