Remote Luxury E-Commerce Customer Concierge

MIISTA; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion brand is looking for a UK-based Online Customer Service Agent to enhance customer engagement through exceptional support. This role requires 1-3 years of experience in Retail and E-Commerce customer service, ideally with a premium fashion brand. Key responsibilities include providing support through various channels, driving conversion, and managing online returns. Candidates should possess strong organisational and communication skills and a passion for fashion. This position is remote, with occasional training at the HQ in London.

Qualifications

• Minimum of 1-3 years in Retail and E-Commerce customer service.
• Experience with a premium fashion brand in physical retail.
• Experience with high-profile clients in luxury personal shopping.

Responsibilities

• Provide exceptional global customer support through various channels.
• Drive conversion through engaging with customers and suggestive selling.
• Build relationships with customers and manage online returns.

Skills

Client development skills

Excellent organisational skills

Knowledge of fashion

Excellent communication skills

Proficiency with MS Office

Tools

MS Office

Cloud-based applications

Job description

A leading fashion brand is looking for a UK-based Online Customer Service Agent to enhance customer engagement through exceptional support. This role requires 1-3 years of experience in Retail and E-Commerce customer service, ideally with a premium fashion brand. Key responsibilities include providing support through various channels, driving conversion, and managing online returns. Candidates should possess strong organisational and communication skills and a passion for fashion. This position is remote, with occasional training at the HQ in London.